Privacy Policy

1. Introduction

At arcadehorizn.cloud ("Arcadehorizn", "we", "us"), we are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This Privacy Policy explains how we collect, use, and protect your information.

2. Data Controller

The data controller responsible for processing your personal data is arcadehorizn.cloud. For any data protection inquiries, please contact us at [email protected].

3. Data We Collect

We may collect the following types of personal data:

• Identity Data: Name, username, date of birth
• Contact Data: Email address, phone number, shipping address
• Transaction Data: Order history, payment details (processed securely by third-party providers)
• Technical Data: IP address, browser type, device information, cookies
• Usage Data: Pages visited, time spent on site, click patterns

4. How We Use Your Data

We process your personal data for the following purposes:

• Processing and fulfilling your orders
• Managing your account and providing customer support
• Sending marketing communications (only with your consent)
• Improving our website and user experience
• Complying with legal obligations

5. Legal Basis for Processing

We process your data based on one or more of the following legal bases under GDPR:

• Contractual necessity: To fulfill orders and provide services
• Consent: For marketing communications and non-essential cookies
• Legitimate interest: For analytics and website improvement
• Legal obligation: For tax and accounting requirements

6. Data Sharing

We do not sell your personal data. We may share data with trusted third-party service providers (e.g., payment processors, shipping companies) who process data on our behalf under strict data processing agreements.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. Order data is retained for a minimum of 5 years for legal and accounting purposes.

8. Your Rights (GDPR)

Under the GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure ("right to be forgotten")
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise any of these rights, contact us at [email protected].

9. Cookies

We use essential cookies to ensure website functionality and optional analytics cookies to understand how visitors use our site. You can manage your cookie preferences through your browser settings. For more details, see our cookie notice.

10. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data transmissions are encrypted using SSL/TLS technology.

11. International Transfers

Your data is primarily processed within the European Economic Area (EEA). If data is transferred outside the EEA, we ensure adequate safeguards are in place, such as Standard Contractual Clauses.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date. We encourage you to review this policy periodically.

13. Contact

For any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].